“My nurse can’t keep track of all the abnormal Paps, biopsies and recalls.  Patients are falling through the cracks, and I worry about my patients (and being sued.)”

             “My employees spend too much time filling out laboratory requisitions and still make mistakes entering third party billing information.  These errors are costing us money.”

             “We got so involved in following a patient’s hypertension that we forgot to draw her AFP.  Now we’re just praying that the baby is normal.”

             “If I refer a patient for a breast biopsy, I have no way of knowing if she has seen the surgeon unless I get a letter.  If she doesn’t go and she has a malignancy, I’m still liable.”

             “Last week, I was embarrassed when I recommended cryosurgery for a patient who already had it performed two years ago.  It just takes too long to review a patient’s entire chart on every visit.”

             “Our practice manager can’t keep track of our nurse’s work, making it almost impossible to function when our nurse is sick or on vacation.  God help us if she were out for an extended period of time.”

             “Our methods for contacting patients for follow-up or recall are haphazard, very time-consuming and impersonal.  What we really need is an efficient system for generating and following up correspondence.”

             “My nurse’s time is too valuable to be tied up with routine patients’ paperwork.  I need to shift these duties to lower paid staff, so she can concentrate on high risk patients and those who are potential liability risks.”

             “My staff needs the charts to answer patient phone calls.  They’re scattered all over the office, and when we do find the right one, it’s disorganized.”

             “I’m in a group practice, and I have a hard time when I see my associates’ patients.  Even if I can read their handwriting, It takes too long to figure out what treatments the patient has had over the years.